Dear Mr.Kuzmin.
We express our gratitude for not being indifferent and informed us about the quality of service at our hotel. Please accept our apologies for the inconveniences. That shouldn’t happen.
Of course it is impossible for the waiters to be rude and inattentive. We appreciate each guest.
We’ll speak to the waiters of course. Let us offer you a 10% discount on the next hotel stay or a free three hours visit to our aqua zone for two as an apology. (a visit to our spa center as an apology). Pay your attention that you can use our suggestion during the year.
We’ll do our best to make your next stay at our hotel as comfortable as possible. Let us say again how much we regret any inconvenience. We look forward to welcoming you in our hotel in the future.
With great respect, Ivanina Anna,
Guest Relations Manager. Hotel “Gloria”.
